At Fiona Room, we proudly offer worldwide shipping on all our products, including bathroom accessories, bedroom equipment, and outdoor gear. Please review our shipping policy to understand how your order will be processed and delivered.

1. Shipping Method
All orders are shipped using trusted third-party courier services. We currently offer Cash on Delivery (COD) as the only payment method. Payment must be made in full to the delivery agent upon receipt of the order.

2. Processing Time
Orders are typically processed within 2 to 4 business days after confirmation. You will receive a confirmation email once your order has been dispatched.

3. Delivery Time
Estimated delivery times vary by region:

  • Domestic (Local): 4 to 7 business days

  • International: 7 to 15 business days

Delays may occur due to customs clearance, remote locations, or unforeseen courier issues. We are not responsible for delivery delays outside our control.

4. Shipping Charges
Shipping charges may vary depending on your location and order size. All shipping costs (if applicable) will be shown at checkout before finalizing your order.

5. Order Tracking
Once your order has been shipped, we will provide tracking details via email so you can monitor its progress.

6. Delivery Issues
If you are unavailable at the time of delivery, the courier service may attempt a redelivery or contact you for coordination. Orders not accepted or refused at the time of delivery may be marked as failed, and future COD orders may be restricted.

7. Incorrect Address or Contact Information
Please ensure your shipping address and phone number are accurate when placing your order. Fiona Room is not responsible for lost shipments due to incorrect or incomplete information provided by the customer.

8. Customs and Duties
For international orders, customs duties or import taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer.

9. Undelivered or Lost Packages
In rare cases where a package is lost in transit, please contact us at [email protected]. We will investigate the issue with the courier service and provide a resolution.

10. Contact Us
If you have any questions or concerns regarding your shipment, please contact our support team at:
[email protected]