At Fiona Room, we are committed to providing quality products and excellent service. Please read our Returns & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only in the following cases:
The item received is damaged or defective
The item is incorrect or not as described
All return requests must be initiated within 3 days of receiving your order. To be eligible, items must be:
Unused and in their original packaging
Accompanied by proof of purchase and relevant photos
2. How to Request a Return
To initiate a return, contact us at [email protected] with the following:
Order number
Description of the issue
Clear photos of the product and packaging
Our team will review your request and respond within 2 business days with instructions.
3. Items Not Eligible for Return
We do not accept returns for:
Change of mind
Used, altered, or washed products
Items not returned in original condition
4. Refund Process
As all orders are Cash on Delivery (COD), refunds will be issued only if:
Your return is approved and
The product is returned successfully
Approved refunds will be processed as either:
Replacement of the item
We do not offer cash refunds due to the COD system.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or incorrect item). We recommend using a trackable shipping service for your return.
6. Damaged or Missing Items
If your order arrives damaged or is missing items, contact us at [email protected] within 3 days of delivery. Please include your order number and photos for resolution.
7. International Returns
We accept return requests from all countries we ship to. However, international customers are responsible for return shipping costs, customs fees, or taxes that may apply.
8. Contact Us
For return assistance or questions about this policy, please reach out to us at:
[email protected]